Contact
We are happy to hear from readers — corrections to opening hours, prices and access information are especially welcome.
General enquiries, corrections, partnerships: web@forbiddencity.bj.cn
Booking support
If you have a question about a ticket booking, the platform that issued the booking (Klook, Trip.com, etc.) handles changes, refunds and entry problems directly. Check the confirmation email for their customer-service link — they respond faster than we can.
Official museum
For questions only the Palace Museum can answer — special exhibitions, restorations, group visits, official press — contact the museum directly via en.dpm.org.cn.